Cancellation and Refund Policy

Last updated: . Version 2026-10-09.

Rules for cancelling a plan and getting your money back for purchases made at app.broad.tools. This is a translation: if the two versions differ, the Portuguese version prevails.

Before you buy, use the free trial. Every paid app has a trial with no card needed. Test it on the same computer and equipment as the event: it is the best way to know whether the app works for you.

1. Withdrawal right: 7 days

You can withdraw from any purchase made on the website within 7 calendar days of the purchase date, as guaranteed by the Brazilian Consumer Protection Code (art. 49). The refund is in full and goes back through the same payment method.

This applies to every plan: monthly, yearly and lifetime. You do not need to give a reason.

Purchases made from outside Brazil, through Stripe, follow the same 7 day rule.

The period starts on the purchase date. Renewal charges of a subscription do not start a new withdrawal period; to avoid being charged again, turn off renewal before the next charge.

2. After 7 days

  • Subscription (monthly or yearly): cancel whenever you want in My licenses, under Edit plan. The plan stays active until the end of the period already paid and there is no new charge. There is no prorated refund for the remaining days.
  • Yearly paid in Brazil (card, Pix or boleto): a one-time payment that does not renew by itself. It is valid until the end of the 12 months.
  • Lifetime: a refund is only possible within 7 days of the purchase.

3. Wrong charge or defect

Duplicate charges, charges you did not make or an amount different from the one advertised: we refund what is due, at any time.

If the app has a defect that prevents its use and we cannot fix it, your rights under the Consumer Protection Code still apply, regardless of the 7 day period.

4. How to ask

  • Email financeiro@broad.tools, preferably from the account email, with the app and the purchase date.
  • To just stop the renewal, there is no need to write: use Edit plan in My licenses.
  • We confirm the request by email and ask Mercado Pago or Stripe for the refund.

5. How long it takes

  • Credit card: the refund shows up on your statement within up to two billing cycles, depending on the card issuer.
  • Pix: the money goes back to the paying account, usually within a few business days.
  • Boleto: Mercado Pago refunds according to its boleto rules, usually to the payer's Mercado Pago account or to a bank account provided.
  • Stripe (purchases from abroad): usually 5 to 10 business days, depending on the bank.

Once we request the refund, the timing depends on the payment provider and the bank.

6. What happens to the license

When a purchase is refunded, the license is deactivated: the key stops working on the computer or access through the account ends. To use the app again, you need to buy again.

If you open a dispute (chargeback) with your card, the license is suspended while the case is reviewed. Please talk to us first: it is faster to solve by email.

Purchases with a partner code: we refund the amount actually paid.

7. Contact

  • Refunds and billing: financeiro@broad.tools
  • Questions about an app before buying: support@broad.tools
  • Company: BroadTools (Broadtools Ltda, CNPJ 69.442.064/0001-49), with its registered office at Curitiba/PR, Brazil.